Who we are


Team players seasoned by experience
As a recognised player in the design & execution of technology integration projects related to enterprise infrastructure, our mission is to increase client competitiveness through dynamic engineering solutions.


Thought force fuelled by expertise
Our technological expertise lies in providing the most optimum LAN and WAN networking solutions by understanding how the network interacts with applications and systems. We incorporate process improvement techniques into every engagement to ensure long-term operational stability. We also believe in developing our clients’ internal expertise. For this reason, we provide on-the-job knowledge transfer to ensure all skill gaps are addressed before the engagement ends.


Aspirants targetting excellence
At Epitome, we do not believe in compromising on quality in order to minimise operational costs. Which is why we use industry best practices in technology, processes and skills management to deliver the highest quality of value-added solutions. This has not only helped us build strategic long-term partnerships with our clients, but has also enabled us to create a significant presence in the fast-growing IT infrastructure market.

Methodology


Get a feel on how Epitome approach makes a difference:


Pro development
Our development process is not mere "cut and paste" of stereotype ideas using common peripherals. We explore possibility of innovation. The scope covers project analysis and recommendations, facility programming assistance, architecture co-ordination and space planning.


Pro design
Built into our work protocol, is a 4-stage design approval process, prior to start of execution. Contemporary architectural vocabulary is a big plus. Seamless understanding on deliverables is established through client approval of Project charter, Functional requirement analysis, Conceptual schematics and finally, detailed construction drawings.


Pro integration
Epitome's approach to system integration is not confined to just ensuring the primary function. It combines the principles of human engineering. Call it comprehensive engineering. And that is where the pro-active Epitome team goes the extra mile to ensure "operator and maintenance friendly" installation.


Pro support
It is said that "Customer service is not a department. It is an attitude". Since customer is the reason and purpose of our existence, we are governed by this attitude as well. Our scheme of "Service Level Agreement" (SLA) is the first of its kind to introduce a ticketing system with a single point of contact for management of service requests. The centralised service center caters to all locations and customers.

Why Epitome


Capability
End-to-end solutions in information and communication technology (ICT) solutions, enterprise and campus network solutions, and audiovisual integration and pro audio


Adaptability
- Intelligent management of hardware to deliver affordable systems
- Higher performance in ‘client-specified’ application areas
- Networking matrix customized to client's objectives


Reliability
- Proven network operating system (NOS) design to meet transmission speed requirements for planned user cluster with selected hardware and method of physical connection
- Consistency of designed response times
- Minimal mean time between failures (MTBF) for high system utilization
- Fast recovery with back-up storage
- Fail-safe security mechanism for protection of hardware, software, and data from unauthorized access


Expertise
- Multiple vendors, regarded as an extended arm of our operations, help to arrive at the right ‘product-application’ interface
- Constant innovations in hardware development and latest execution practices
- Periodical technology refreshers and seminars


Reach
We provide customer care to all regions in India. Our domain expertise extends to practically all industry segments — information technology (IT), telecom, banking, insurance, manufacturing, retail trade, and more.